TOLEDO, OH (WTOL) - A local boater had dreams of hitting the water by Memorial Day, but a hold up from a local repair shop has kept him landlocked.
Ryan Webb bought a pontoon boat in February as a fixer-upper. His first step was to get the seats re-upholstered, so Webb arranged for a shop to do the work in early March.
"Out in Point Place, you want your boat in the water no later than memorial day," Webb said.
He said he paid $600 of the $900 estimate up-front, and the shop told him the work would be done in three to four weeks. Now, nearly three months later, the work is still unfinished.
"If you say, 'I'll have it done in a month,' I expect it to be done in a month," Webb said. "It's no closer to completion than it was basically three months ago."
Webb said he was getting the run-around from the shop. It did finish one portion of the repair a couple of weeks ago, but Webb said he needs the seats to get the boat running. So, Webb called 11 for action, and consumer investigator Matt Wright contacted the shop's owner. The owner said the business has fallen behind on all work due to employee turnover and faced delays in getting materials for the repair. The owner agreed to refund Ryan the full amount he paid and to return the unfinished seats.
When you need something valuable repaired in a timely fashion, be sure you make that clear to the business by way of a specific deadline, get a guaranteed completion date in writing and save any documentation you receive. Also, try to avoid paying for services up-front.
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