Several Bank of America employees were told while on the job, that they were no longer employed by the company. The announcement came on Thursday, August 29.
An employee who received notification and does not want to be identified says, "Bank of America is closing our site. It closes as of October 31. I will receive two weeks for every year of service. We are a call center. 550 are being laid off."
19 Action News Reporter Scott Taylor discovered that 1000 workers at the Bank of America Call Center in Beachwood are gone and the center is closing. Reports say that 11 months ago the call center's daycare found out that their facility would be closing but call center employees were told their fate today. A total of 1,200 Bank of America workers across Ohio were let go.
Workers say they didn't expect layoffs and were told in a meeting today. Several workers broke down in tears.
When 19 Action News reached out to Bank of America, they responded with this statement:
"We continue to reduce the size of our mortgage servicing operations in line with the successful reduction of our portfolio of delinquent mortgage customers. Compared to peak levels in 2011, today we have fewer than one-third the numbers of customers who need the specialized programs and support of this team... Bank of America has a strong track record for helping our employees identify opportunities both inside and outside of the bank and we are working closely with leaders in the community to support a smooth transition. We remain committed to Ohio and continue to refine our business model to account for changes in the marketplace to both preserve our presence and plan for the future."
Beachwood Mayor Merle Gordon had this to say about the lay offs:
"While we are always very disappointed to hear of any job cuts, we view this as a temporary setback. The Cleveland Clinic owns the two buildings housing the affected Bank of America facilities. The Cleveland Clinic has thriving operations in Beachwood and we are optimistic that they might be able to expand into this space. As such, we will engage very soon in conversations with the Cleveland Clinic to review the feasibility of that, and also to determine whether there could be a plan to transfer some of the affected employees into any new jobs that are created. In addition, we also told Bank of America that we will assist them in retaining and relocating any remaining employees by finding them more appropriate space that will be competitive and keep them here."
State Senator Nina Turner (D-Cleveland) also issued the following statement after hearing of the plans to eliminate more than 1,000 jobs in Beachwood and Independence.
"I am extremely disappointed by Bank of America's announcement to eliminate more than 1,000 jobs in Cuyahoga County. This decision is incredibly unfortunate, and will have a ripple effect in these workers' families, their neighborhoods, and the community at large. I am committed to working with Bank of America and leaders across the region to keep good jobs in Ohio. It is critical that we come together and ensure that these families, our communities, and our state remain strong."
Senator Turner has sent a letter to Bank of America CEO Brian Moynihan requesting the opportunity to meet with Bank of America executives to find ways to keep these jobs in Northeast Ohio.
The Bank of America Call Center was sold to Cleveland Clinic in 2007.
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