Thursday, July 31 2014 7:16 AM EDT2014-07-31 11:16:21 GMT
Jeff and Sherry Sims say they handed over nearly $10,000 to a contractor after a tornado damaged their home, but the work was never done.More >>
Jeff and Sherry Sims say they handed over nearly $10,000 to a contractor after a tornado damaged their home, but the work was never done. That's when the contacted our Call 11 for Action Office and got results.More >>
Tuesday, July 29 2014 11:18 PM EDT2014-07-30 03:18:17 GMT
More than ever, your children are the target of scam artists. We are constantly on the lookout for identity theft. More >>
More than ever, your children are the target of scam artists. We are constantly on the lookout for identity theft, but your kids are 35 times more likely to fall victim to identity theft than an adult.More >>
Wednesday, August 20 2014 1:35 PM EDT2014-08-20 17:35:47 GMT
Lyndi Trischler has a passion for police work. She became a Florence Police officer in February 2012. Last year, she welcomed her first daughter and a few months later became pregnant with her firstMore >>
Lyndi Trischler has a passion for police work. That's why she became a Florence Police officer in 2012. Now, she says, she is forced to choose between her job and her family.More >>
Dashcam footage captures an amazingly acrobatic motorcycle accident. As a car switches lanes, a motorcyclist slams into the vehicle's rear bumper. The motorcyclists is launched into the air, flips andMore >>
Dashcam footage captures an amazingly acrobatic motorcycle accident.More >>
Tuesday, August 19 2014 4:10 PM EDT2014-08-19 20:10:07 GMT
The police chief for Gulf Shores along Alabama's coast is weighing-in on the actions of the law enforcement commander in charge of Ferguson, Missouri's in the wake of an escalating crisis brought on byMore >>
Gulf Shores Police Chief Ed Delmore wrote a blistering open letter to Captain Ronald S. Johnson, who was given command of law enforcement operations following days of looting and rioting in the city.More >>
Computer security firms are warning consumers about a Microsoft tech support scam that appears to be exploding nationwide.
They're calling it the biggest phone scam of 2013. The cold-calling scam first surfaced a couple of years ago, but people are now falling for it on a daily basis.
Jim Eyster says he had a lot of problems with his laptop, including lockups and blue screens, so he was relieved when he got a call from someone claiming to be with Microsoft.
"He said, ‘I'm from Microsoft, and we have noticed that you have had a lot of viruses,'" Eyster said.
The caller told Eyster that during a routine scan, Microsoft found his laptop filled with viruses.
"I was gullible," Eyster said. "[He said] he could show me where the viruses were, and so I let him take control of the mouse."
He says the caller directed him to a page on his computer that appeared to show it overrun with viruses, and told Eyster he could remove them for $100, paid with a credit card. That's when Eyster got suspicious.
Computer technician Tina Wolf says the errors the scammers show you are not viruses at all.
"They are calling about Windows errors," Wolf said. "Everybody has Windows errors, so immediately you are listening."
Wolf says one of her computer repair customers paid hundreds of dollars to remove the non-existent viruses.
"He spent an hour on the phone, and at the end of the hour, they told him they were going to charge him $300," she said.
Microsoft says these calls are a foreign scam to collect credit card numbers and install malware. Microsoft will never call a consumer unsolicited.
So if you get a call from Microsoft that you weren't expecting – hang up so you don't waste your money.