Sunday, March 9 2014 10:54 PM EDT2014-03-10 02:54:31 GMT
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Toledo Police say Theresa Brazzel was driving northbound on Richards Rd. when she drove off the right side of the roadway and struck a large tree.More >>
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TOLEDO, OH (Toledo News Now) -
of Toledo residents sounded off Tuesday night about their water service as one
city council member is trying to change the way customers are treated.
complained about bill payments and shutting off service, but the city is
defending its water department.
a public hearing, Mary Wilson told city council she's handling her sisters'
water bills and says they're being charged double because the city takes
estimated readings instead of actual readings.
don't know how to read a meter, they didn't know their meter was broke," Wilson
said. "I strongly, strongly feel they should not be held accountable for that."
were also complaints about customer service.
think this is something you could have gotten a college student to have done a
better job of, as far as manning the phones," said Loretta Thomas. "You can
call all day, every day, you may never get through."
Lindsay Webb is pushing three new ordinances to help customers. One would
create a customer bill of rights so they understand their rights and
responsibilities. Another would create an appeals board where a third party
would decide the case.
like a public policy shift," Webb explained. "City council taking ownership of
how the Department of Public Utilities interacts with the residents that we
water department did have some support.
someone who is invested in other parts, we've got a great city and we do have a
good water department compared to others," said Ramy Eidi, president of Eidi
Utilities Director Dave Welch spoke against Webb's proposals, saying they've
taken many steps to improve customer service.
been able to reduce the amount that people have to spend waiting on the phone
by 42 percent in the last year, so we are moving in the right direction," he
said. "We actually added another eight customer service reps in the last couple
council could vote on the ordinances next week.