Sunday, August 31 2014 3:28 PM EDT2014-08-31 19:28:29 GMT
Disturbing pictures of an injured kindergartner from Pascagoula have made a mother's call for action go viral online.More >>
Disturbing pictures of an injured kindergartner from Pascagoula have made a mother's call for action go viral online. Friends and family of a Pascagoula kindergarten student have created a Facebook page and GoFundMe.com account claiming the girl was attacked on the playground this week by another student.More >>
Monday, September 1 2014 4:52 PM EDT2014-09-01 20:52:33 GMT
The Mississippi Highway Patrol has issued an Amber Alert for 17-year-old Katelyn Beard. She was abducted Saturday morning from between 6:00 a.m. and 7:00 a.m. from 4244 Lynda Street in Jackson. BeardMore >>
Her Nissan Altima was discovered behind a vacant building. We are told that officers are searching the area now.
Tuesday, August 19 2014 4:53 PM EDT2014-08-19 20:53:02 GMT
A cross was burned in the yard of a Smith County man after what his family is referring to as a vicious hate crime occurred. Family members say that Craig Wilson was beaten with brass knuckles and shotMore >>
A burning cross, a Smith county man beaten and shot by a family member, and in critical condition. We are told this is much more than a family feud, and outraged family members are calling it a "hate crime."
of Toledo residents sounded off Tuesday night about their water service as one
city council member is trying to change the way customers are treated.
complained about bill payments and shutting off service, but the city is
defending its water department.
a public hearing, Mary Wilson told city council she's handling her sisters'
water bills and says they're being charged double because the city takes
estimated readings instead of actual readings.
don't know how to read a meter, they didn't know their meter was broke," Wilson
said. "I strongly, strongly feel they should not be held accountable for that."
were also complaints about customer service.
think this is something you could have gotten a college student to have done a
better job of, as far as manning the phones," said Loretta Thomas. "You can
call all day, every day, you may never get through."
Lindsay Webb is pushing three new ordinances to help customers. One would
create a customer bill of rights so they understand their rights and
responsibilities. Another would create an appeals board where a third party
would decide the case.
like a public policy shift," Webb explained. "City council taking ownership of
how the Department of Public Utilities interacts with the residents that we
water department did have some support.
someone who is invested in other parts, we've got a great city and we do have a
good water department compared to others," said Ramy Eidi, president of Eidi
Utilities Director Dave Welch spoke against Webb's proposals, saying they've
taken many steps to improve customer service.
been able to reduce the amount that people have to spend waiting on the phone
by 42 percent in the last year, so we are moving in the right direction," he
said. "We actually added another eight customer service reps in the last couple
council could vote on the ordinances next week.