Wednesday, August 20 2014 1:35 PM EDT2014-08-20 17:35:47 GMT
Lyndi Trischler has a passion for police work. She became a Florence Police officer in February 2012. Last year, she welcomed her first daughter and a few months later became pregnant with her firstMore >>
Lyndi Trischler has a passion for police work. That's why she became a Florence Police officer in 2012. Now, she says, she is forced to choose between her job and her family.More >>
Dashcam footage captures an amazingly acrobatic motorcycle accident. As a car switches lanes, a motorcyclist slams into the vehicle's rear bumper. The motorcyclists is launched into the air, flips andMore >>
Dashcam footage captures an amazingly acrobatic motorcycle accident.More >>
Tuesday, August 19 2014 4:10 PM EDT2014-08-19 20:10:07 GMT
The police chief for Gulf Shores along Alabama's coast is weighing-in on the actions of the law enforcement commander in charge of Ferguson, Missouri's in the wake of an escalating crisis brought on byMore >>
Gulf Shores Police Chief Ed Delmore wrote a blistering open letter to Captain Ronald S. Johnson, who was given command of law enforcement operations following days of looting and rioting in the city.More >>
Time is running out to
sign up for health care coverage, and we're seeing first-hand, how difficult
the process continues to be.
Open enrollment for the Affordable
Care Act ends on Monday. That deadline
has been extended for anyone who at least starts the process by then, but even
that is tricky.
Since October 1, Dave Spiess
has been enrolling clients of the Northwest Ohio Association of Health Underwriters.
With that Monday deadline
approaching, we watched Spiess as he took a man named Carlos step by step
through the process.
Spiess gets onto healthcare.gov,
the same website that has shut down time and time again over the past six
Carlos chooses a password,
confirms his identity through a series of security questions and gets an email
on his phone to confirm he can move on in the application process.
But then, the system
"This is one of the
challenges, is trying to log back in. Sometimes it does not work as smoothly as
we would like it to," said Spiess.
Spiess tells Carlos to try
logging onto the website on the laptop, instead of the phone. That doesn't work
"We may wind up having to
call healthcare.gov to try to get this resolved," said Spiess.
Spiess says it's a common
"What was initially almost
an immediate response, the middle part of last week, was a ten minute hold
time. Over the weekend, 30, and then last night as much as an hour hold time,
trying to get through to somebody," said Spiess.
Later on Monday night, Carlos
waited on hold on the phone for an hour, then did get help over the phone.
Turns out he has to get additional information together before he can finish
If you're trying to sign
up, Spiess recommends you wait until between midnight and 6 a.m., when traffic
on healthcare.gov is not as high.