(WMC-TV) - Nest Labs discontinued sales of its combo smoke and carbon monoxide detector.
It turns out one of its new-fangled features is causing big problems just two months after Consumer Reports gave it the thumbs down.
Nest Labs CEO says the problem is with the Nest wave feature that allows you to shut off the alarm by waving in front of it. Testers discovered that feature could be unintentionally activated.
In a letter to consumers, Nest's CEO said, "This could delay an alarm going off if there was a real fire. We feel that the best and safest thing to do is to immediately disable the Nest wave feature to resolve the issue and remove any safety concerns. We have also halted sales of all new Nest Protect alarms."
Back in February, Consumer Reports released its test footage of the Nest combo smoke and carbon monoxide detector.
The magazine's testers discovered the Nest did not detect fast-moving fires as quickly as this Kidde model. It has an ionization sensor that is better for detecting flash fires.
Nest's CEO says if you have the Nest Protect combo, connect to a Nest account via your Wi-Fi. The Nest Wave feature should then be disabled within 24 hours. Your Nest should still detect smoke and carbon monoxide but you will no longer be able to shut the alarm off with a "wave" of your hand.
If you own a Nest detector and you are not comfortable with the disabling procedure via Wi-Fi, Nest is offering full refunds on its Nest Protect systems.
To claim a refund, connect to Nest's refund link by clicking here: http://contact.nest.com/?varTopic=nest-protect-refund
Copyright 2014 Consumer Reports. All rights reserved.
730 North Summit Street