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Lucas County upgrades 911 system, allows responders to locate emergencies faster

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LUCAS COUNTY, OH (Toledo News Now) -

If you are signed up for Eye Citizen you may have stopped receiving text and email alerts. That's because of the new 911 upgrade for Lucas County.

Lucas County Emergency Services is now on an upgraded 911 system that uses mapping technology to pinpoint where emergency responders need to be. The goal is to get responders to emergency situations faster.

The old system was the original system dating back 20 years ago. The new $6.5 million system should reduce response times.

"The dispatchers now have a map so they will see all their resources. They'll see were the incidents are going. They will be able to tell that there is potentially multiple calls coming in for the same incident and they can see if there's multiple incidents grouped together," said the Director for Lucas County Emergency Services Dennis Cole.

There is an adjustment period for dispatchers and emergency responders.

"An officer may want, or a dispatcher may say ‘show me the cross-streets where this happened at.' Sometimes the cross-streets are showing because it is trying to look for the closest to the actual apartment. It is not going out to the main street," said Cole.

District Five City Councilman Tom Waniewski says Eye Citizen is currently not functioning because of the upgrade.

Waniewski says the system should be up and running by next week, and text and email alerts should be faster.

Related: Eye Citizen service comes to all of Toledo

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