Comcast offers $10 for porn clip mishap - Toledo News Now, Breaking News, Weather, Sports, Toledo

Comcast offers $10 for porn clip mishap

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By Mark Stine - email

Comcast is issuing customers who saw the pornographic clip during Super Bowl XLIII a $10 credit on their bill.

To receive this credit, call 1-888-315-8219 or email tucsonfeedback@comcast.net, says spokeswoman Kelle Maslyn.

Meanwhile, Comcast continues its investigation into the porn incident during Super Bowl XLIII while the company and KVOA issued public apologies Monday.

No word yet on how it happened, although Comcast suspects foul play, a company spokesman said.

The flurry of statements comes after viewers of Comcast's standard definition cable signal saw a 30 second pornographic video clip in the final minutes of the game.

"It was a Comcast issue, not KVOA. KVOA had nothing to do with it," a representative from the KVOA newsroom said Sunday night. 

Comcast says the company gets their signal from KVOA through Cox Communications.

"We are invstigating the cause and working with engineers at Cox Communications to find out why this happened," said spokeswoman Kelle Maslyn.

Cox Communications says their customers were not shown pornography.

"As far as we can determine, there has been no inappropriate material shown to Cox customers," Cox spokesman Micahel Dunne said. "It appears to be a Comcast issue."

KVOA's General Manager Gary Nielsen issued a statement Monday apologizing for the event.

"We are appalled this highly inappropriate material was displayed for some Comcast customers," Nielsen said. "Our internal investigation shows the signal left KVOA with no interruptions or inappropriate material. Cox cable, satellite providers, DirecTV, Dish and our over-the-air viewers received the clean feed.  KVOA provides Cox with a feed via a fiber line and Cox sends a subsequent feed of our signal through a fiber line to Comcast."